top of page
Shopping Bag


We are committed to the safety of our customers and employees. For this reason, ALL SALES ARE FINAL and cannot be refunded, cancelled, exchanged or returned once your order has been shipped.
We apologize for the inconvenience,

This policy does not apply for items received damaged or defective. In this case, please contact us within 14 business days at with the following information:

First name/Last name
Shipping Address
Order number

Photos of defect

Claims that do not provide clear pictures of the defect will not be processed. Once we receive your request, a member of our customer care team will validate your claim and take the appropriate steps to make it right.

Please note, our customer care team will only investigate defective or damaged items PURCHASED ON OUR WEBSITE. Bright Safe Care products purchased from other retailers are subject to that retailer’s return policies.

bottom of page